Returns

Thank you for shopping at Vivi's Dress! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, with all tags attached.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, with all tags attached.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at contact@vivisdress.com.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately so we can resolve the issue. We will happily replace or refund any damaged or faulty items within 30 days of purchase.

Final Sale

Some items may be marked as final sale, which means they cannot be returned or exchanged unless they are faulty. Please check the product description carefully before purchasing final sale items.

Changes to This Policy

Vivi's Dress reserves the right to update or change this returns policy at any time. Any changes will be posted on this page.

Thank you for shopping at Vivi's Dress! We appreciate your business and strive to provide the best shopping experience possible.